Service and guarantee

The after-sales services have always been a top priority of Farid. We have always considered that excellent after-sales service is the key to creating value for our customers. Starting from these assumptions we have created an after-sales service network, undertaking to keep it up-to-date professionally and as widespread and organised as possible, to better meet the needs of the customers.

The service network includes:

- In Italy six centres owned by the company and a set of authorised workshops;

- In the UK a network of mobile field engineers, each with highly equipped service vans, in addition to two workshops owned by the company - one in the Headquarters of Hillend, Scotland and one at Arundel in the south of England

- subsidiaries located in Switzerland and Spain, as well as a series of service dealers in all other countries where Farid is present.

Besides this network, there is a customer care structure at our headquarters in Vinovo, Italy and at Hillend Scotland. Both are tasked with providing training for all authorised service functions and providing help desk services for technical enquiries and warranty support.

Our Services

● Training for operational use and routine service and maintenance
● Service covered by the warranty
● Extended Warranty
● "On demand" repair services
● Free estimates
● Routine service contracts
● Full service and maintenance contracts


All services are characterised by high quality standards and can be provided either at the premises of the customer by means of mobile engineers or, in more complex cases, at our service workshops. Service support is normally within 12 hours from the customer call any day of the year. If parts are required genuine spare parts are used. Our fleet of mobile engineers enables service work to be carried out, whenever possible, directly at the site of our customer,. In more complex cases repairs are carried out at our service workshops, which are suitably structured for this type of work. All works are covered by a warranty of 12 months.

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